Customer Experience Specialist with Italian katowice

Descrizione dell'offerta

Helping organizations become more connected to make our world smarter, safer, and more sustainable.

Key responsibilities:

Processes a wide variety of maintenance-related activities between Honeywell and customers: records, changes in the list of equipment or obligations covered by the contract (escalations), cancellations, and re-registrations
Filters and signals the incomplete or wrong requests it receives, insists on quality observation (Obtaining additional clarifications, missing documents/information where needed in time)
Responsible to analyze and takes the necessary steps to resolve disputes (credit issuance and reflow), initiates, gets approvals (if necessary), and completes billing activities related to T&M - time and materials repairs
Responsible to perform client request processing in SAP, Compass or FX, Customer support, back office, and administrative support in analyses, investigations, disputes, and bills
Performs troubleshooting reporting, processing, and troubleshooting according to business require....... continua la lettura e candidati!