ENTER THE GAME The Customer Service Agent (Italian) interacts with customers of the Italian market segment in response to enquiries and complaints relating to our products and services, as well as implementing proactive measures to ensure customer satisfaction. Customer contacts may be received through e-mail, telephone, chat or any other communication tool. In addition, the Agent is responsible for ensuring that communications made by the company are in a format that is correct and legible for all of our customers. YOUR ROLE AT BETCLIC In this context, your duties are: Acquiring a good understanding and knowledge of our products, including the specific functions of sports betting, casino and live casino, as well as the tools used for each product. Assisting the Italian market customers with financial, functional and technical problems and enquiries to closure. Working rotating shifts or specified hours to handle the daily customer support workload. Being up-to-date with promotions, competitions and special offers that we promote to our customers. Creation and maintenance of standard responses to frequently asked questions and upcoming situations. Reporting of urgent matters such as downtime and multi-user problems to third parties, Operations Manager and Country Manager. Requesting assistance with requests that one is not able to solve him/herself and escalating where necessary. Escalating any contact involving Responsible Gaming to the Operations Manager. Assisting the Risk & Fraud and Finance Departments with fraud checks and processes. Assisting the Operations Manager, the Country Manager and Marketing Managers in marketing campaigns conducted through email, telephone, the website, or any other type of media.
#id Annuncio 101367
|Nome della ditta:||Betclic|
|Ruolo Offerto:||Customer Service Agent|
|Tipo di contratto:||Non specificato|
|Titolo di studio richiesto:||Non specificato|
Irlanda - 21/06/2022