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Offerte di lavoro all'Estero assistenza ai clienti e customer service Customer Service Success Manager, Onboarding (German and Italian markets) Spagna

Offerte di lavoro all'Estero assistenza ai clienti e customer service

Customer Service Success Manager, Onboarding (German and Italian markets)

Descrizione dell'offerta

Tasks in the role
Successfully build relationships with new customers, as the SEMrush first point of contact, discussing business strategies and areas of difficulty and educating them on specific products and services that would provide value and support their goals.

Responsible for the Onboarding, Retention & Engagement of these new to Semrush users for their 1st 90 days.

Enroll users into engaging outreach strategies via calling, emailing, text messaging and LinkedIn.

Deliver bespoke 1:1 onboarding training sessions, with new users.

Understand their digital marketing needs and goals.

Demonstrate relevant workflows, within the Semrush tool, to help them achieve these goals.

Serve as a product expert, advising users on common workflows, which tools to use and why (Value-Based Selling).

Act as an extension of your customers business, ensuring their engagement and usage of the tool is as high as possible.

Achieve a high number of retained customers, within these 1st 90 days and beyond, by promoting tool usage and the value the tool is bringing to the customer and their business.

Leveraging technology, where possible, to ensure most manual work is invested in customer training and engagement.

Uncover expansion opportunities for the sales team.

Understanding customers needs / goals and then tailoring recommendations to these needs / goals, regardless of the users subscription level.

Collaborate with the Account Executives....... continua la lettura e candidati!
Per candidarti clicca qui

Segnala Annuncio

#id Annuncio 337308

lavoro

11/02/2024 13:29

Spagna

Dettagli

Nome della ditta: semrush
Ruolo Offerto: Customer Success Manager,
Alloggio: Non Specificato
Tipo di contratto: Non specificato
Titolo di studio richiesto: Non specificato

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