Customer Support Agent (Italian-speaking) porto

Descrizione dell'offerta

What you will do in this role 

As a Customer Support Agent, you will:

You are the voice of our company – the direct link to our customers
Take care of our German-speaking customers by phone, email, chat and social media channels
Support competently our merchants for all questions and inquiries about our product and service
Work on the optimisation of all processes related to our customers, to 
constantly increase the happiness of our merchants
Work with other departments together, for example, Sales and Marketing
You will be part of an international and multilingual team
Your qualifications

Concentrix is a great match if you:

Fluent, verbal and written in Italian (C1)
Advanced level of English (B2)
Strong communication skills: approachable, patient and customer-oriented
High level of empathy: providing excellent, customer-friendly service is your top priority
Capable of managing escalation processes and resolving complex issues
Prior experience as ....... continua la lettura e candidati!