Customer Support Consultant (Italian)

Descrizione dell'offerta

What You’ll Be Doing:
Resolving basic to complex support issues for customer inquiries received via calls and emails;
Going through the database of customers to see if they are interested in client's services and directing them to the client's sales department;
Becoming a product expert and providing documentation updates to our knowledge base;
Ensuring customers' satisfaction;
Communicating with developers from various IT-companies.
Requirements
Fluent Italian and English (B2–C1);
Analytical & Research Skills;
Customer oriented and responsible attitude.