Italian Service and Delivery Customer Support lisbon

Descrizione dell'offerta

Your future project: join our Italian Service and Delivery E-commerce Support team.

Our client is the leading destination for short form mobile video, with the mission to inspire creativity and bring joy.

As an Advisor in this project, your daily responsibilities will include:

Manage customer/seller/creator enquiries proficiently and professionally while meeting specific quality expectations.
Identify root cause of reported issues and provide appropriate resolutions in order to deliver excellent service. Summarize the Q&A and log in to the knowledge management tool. 
Promptly escalate critical/ high-risk cases to the appropriate authority.
Coordinate with other teams/ departments to resolve customer issues, follow-up and make sure close-loop to all escalations.
Look for opportunities to identify ongoing issues and eliminate repeat complaints, reduce escalation rate in order to enhance operating process and improve overall customer experience.
Adhere to established procedures and guidelines while providing quality customer service in order to meet an....... continua la lettura e candidati!