Italian Speaking Senior Customer Service Representative budapest

Descrizione dell'offerta

Job Description

At Thermo Fisher Scientific, each one of our 100,000 extraordinary minds has a unique story to tell. Join us and contribute to our singular mission—enabling our customers to make the world healthier, cleaner and safer!

When you’re part of the team at Thermo Fisher Scientific, you’ll do important work, like helping customers in finding cures for cancer, protecting the environment or making sure our food is safe! Your work will have real-world impact, and you’ll be supported in achieving your career goals.

Location: Budapest, Hungary

Position Summary:

Based at the new Shared Service Center in Budapest, the Customer Service team are responsible for supporting our clients throughout the lifecycle including the administrative, quotation and order fulfilment phases. Customer Service Reps provide outstanding customer service, promptly and accurately when responding to internal and external customer requests.

Key Responsibilities:

Play a key role within the implementation of new assignments and projects, as part of a team or on an individual basis
Manage the process for escalated enquiries and complaints to resolution, without managerial support
Deal with customer complaints, tenders efficiently and expertly as per the service level agreement
Maintain daily customer service reports
Develop and deliver training and materials to support departmental nee....... continua la lettura e candidati!